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​Need answers fast? Call us on (03) 9650 1347 

General

​What areas or types of physiotherapy services do you specialise in?
Physio On Collins looks after people who suffer from injuries to muscles, joints and bones. Some may have had injuries such as car accidents, or even just a sprained ankle. Many of our patients have headache, back or neck pain often as a result of their work posture, especially prolonged sitting. We examine our patients, assessing them carefully and provide a treatment plan and approach using exercise prescription and hands-on treatment techniques. We work with you to provide an optimum outcome doing all we can to maximise the speed and completeness of your injury recovery.
​How do I know if I need to visit a physiotherapist?
Good question. If you are at all in doubt you can always call us. We will happily discuss your problem and advise you if you may benefit from physiotherapy services.

If you have suffered a physical injury, you should consider physiotherapy because research shows that the earlier you get treatment, the better. For instance, consider a footballer - should he or she suffer an injury, you can be sure they are not told to go home and rest for a week before having treatment. They are straight to the physio as they leave the ground. This treatment, of what are called acute injuries, can reduce the pain and time taken to recover as well as reducing the risk of more permanent problems developing.

If you have not had an injury but begin to notice frequent or constant pain, and if the pain does not settle and you suspect a muscle or joint problem - you should consider contacting Physio On Collins. Generally, we can say that if it does not settle in a week naturally, it probably won’t unless it gets some attention

​How long does treatment take?
This will depend a little on your problem but we would suggest you allow up to 60 minutes for an initial consultation as it involves a comprehensive assessment in addition to treatment. A follow up treatment will take up to 45 minutes. We can advise you after your first treatment what you can expect on your follow up consultation (if necessary).
​Do I need to get an x-ray of the injured area prior to visiting a physiotherapist? 
In almost all cases you do not need an x-ray to visit us. After a full assessment, we can advise if we feel an x-ray (or some other type of investigative test) is necessary. We try very hard not to x-ray our patients as this does expose them to radiation. Therefore we reserve x-rays for those who we feel might like further clarification about their condition. It is generally unnecessary to obtain an x-ray before performing spinal treatment.
​Is physiotherapy safe during pregnancy?
We treat lots of patients who are pregnant. Our treatments take into account the fact that you are pregnant and are modified accordingly. Sometimes, the treatment is for a condition contributed to by the pregnancy, such as low back or pelvic pain. It is important you tell us you are pregnant when you attend. In fact, we will ask you about this when you present as a new patient.
CORONA VIRUS: STEPS TAKEN AT PHYSIO ON COLLINS TO REDUCE RISK 
Please find our latest risk reduction measures detailed here.

Appointments

​How do I make an appointment?
Phone us on (03) 9650 1347 to speak with one of our friendly staff members. If you are in lots of pain then let them know and they will make a sigificant attempt to find an appointment as quickly as possible. We have been known to move other patients around if necessary (and if they don’t mind).

You can also email us for an appointment and we will get back to you promptly with a convenient time.

If you are an Australian Ballet School or Victorian College of the Arts Secondary School student then you can use our app to make you own appointment.
​What if I cannot make it or I’m running late to my appointment?
Give us a call. Preferably as soon as you know your situation and we can reorganise your appointment or, if possible, you can continue to come in. Try to give us as much notice as possible as we may be able to use your appointment time for someone else.

To remind you of your appointment we will send you an SMS the day before your appointment.
​What type of clothing should I wear to my physiotherapy appointment?
The short answer to this is come as you are. We have gowns and lots of towels we can use to cover you up if necessary. We want you to feel comfortable after all. If you are coming in with a leg or hip problem, you might like to bring a pair of shorts in with you. You can change here. Or perhaps a short sleeve top if you have a shoulder or arm condition.
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If you are coming in for a pointe assessment - it would be great if you could wear a leotard.
​What should I bring to my physiotherapist appointment?
If you have any x-rays, scans or letters from your doctor; bring them in with you. If you are coming in with a running related injury then it can be helpful if you bring in your running shoes. But don’t worry too much about this as we can let you know after the initial consultation if these things are necessary.
​Is there parking available on or near Physio On Collins?
There is parking near our clinic with some large carparks on Little Collins St and Flinder’s Lane. There is often car parking available up near St Patrick's cathedral which is a 5 minute walk away.
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The best way to get here is by tram to the top of Collins Street or train to Parliament Station, a two minute walk away.

Payment

How do I pay for my physiotherapy treatment?
We have HICAPS so if you have private health insurance we can swipe your membership card here and you only pay for the difference. We are a Bupa Members First provider, so if you are a Bupa member, your out of pocket expenses will be small. We accept Visa and Mastercard but not AMEX.

We do like you to pay on the day if possible as this keeps our administrative costs low and we can pass on these benefits to you by way of our consultation costs.
​Will I need a doctor’s referral to make an appointment or claim on my health fund?
No you do not. We are primary contact practitioners which means we are able to assess and diagnose your problem. If we are concerned your condition may not be within our scope of practice then we may ask you to see your GP or possibly a medical specialist. You will certainly be able to access your health cover even if you do not have a referral.
​Do you have HICAPS and can I claim back through my health fund?
We have HICAPS so if you have private health insurance we can swipe your membership card here and you only pay for the difference. We are a Bupa Members First provider so if you are a Bupa member your out of pocket expenses will be small. We accept Visa and Mastercard but not AMEX.